Frequantly Asked Questions

Frequently Asked Questions – Cozy Fields

Welcome to the Cozy Fields FAQ page! Here you’ll find answers to common questions about orders, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact our customer support team.

1. How long does shipping take?

We offer shipping to the U.S. and international destinations. Typical delivery times are:

  • United States: 5–15 business days

  • International: 5–15 business days (may vary slightly depending on customs processing)

Once your order ships, tracking information will be uploaded as soon as possible. You can check your shipment status on our Track Your Order page.

2. How can I track my order?

After your order is processed and shipped, a tracking number will be provided. You can track your package by:

  1. Visiting our Track Your Order page.

  2. Entering your tracking number.

  3. Viewing real-time updates on your shipment’s location and estimated delivery date.

If you have trouble tracking your order, please contact our support team for assistance.

3. What is your return policy?

We want you to be completely satisfied with your purchase. Returns are accepted within 90 days after delivery.

  • Items must be in their original condition and packaging.

  • To initiate a return, contact our customer support team with your order number.

  • Refunds will be processed to the original payment method once the return is received and inspected.

4. How do I cancel my order?

Orders can be canceled before they are shipped. If your order has not yet been dispatched, contact our customer support immediately. Once an order is shipped, you will need to follow the return process.

5. What payment methods do you accept?

We accept major payment methods including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other secure payment options displayed at checkout

6. Do you ship internationally?

Yes! We ship to most countries worldwide. International delivery usually takes 5–15 business days, depending on customs and local postal services. Additional customs fees may apply depending on your country.

7. Can I change my shipping address after placing an order?

If your order has not yet shipped, you can update the shipping address by contacting our customer support team as soon as possible. Once an order has been dispatched, the address cannot be changed.

8. Are your products eco-friendly?

Yes! At Cozy Fields, we prioritize sustainability by using high-quality, eco-conscious materials whenever possible. We aim to provide products that are both beautiful and environmentally responsible.

9. How do I contact customer support?

Our friendly support team is ready to help! You can reach us via:

  • Email: cozyfieldstore@gmail.com

  • Contact Form:Cozy Field Contact page

  • Response Time: Typically within 24–48 hours